Subscription Terms

1. Introduction

This Subscription Terms document ("Subscription Terms") governs your purchase and use of subscription services offered through the Age of Aeternus mobile application, website, and related services (collectively, the "Service"). These Subscription Terms are incorporated into and subject to our Terms of Service.

By subscribing to any paid plan, you agree to these Subscription Terms. Please read them carefully before making a purchase.

1.1 Current Availability

As of August 14, 2026, paid Premium and Guide access to Age of Aeternus is not yet available. We are preparing a Patreon founding program, described in Section 2.3. Direct subscription purchases — including in-app purchases through the App Store or Google Play and card payments on our website — are also not yet available.

The billing, renewal, cancellation, and refund terms in these Subscription Terms describe how paid plans work and will apply to direct subscriptions when they launch. We will update these Subscription Terms and the "Last Updated" date at that time.

2. Subscription Plans

Age of Aeternus offers a free baseline plus the following paid subscription tiers:

2.0 Free Plan

All registered users of Age of Aeternus receive the following audio and playback features at no cost:

• Full Session Audio library: Browse and play the complete Session Audio library (music, ambience, and sound effects) for personal (solo) listening
• Full layered Sound Set playback: Play layered Sound Sets (ambience + music layers) for personal sessions (solo only)
• Basic playback controls: Play, pause, volume adjustment, and fade controls
• Party audio listening: Listen to party audio when a Guide subscriber is hosting a session (no subscription required to listen)
• Standard audio quality: 128 kbps streaming and cached playback
• Local audio cache: Up to 500 MB of cached audio for offline playback, with a daily download limit of 5 new tracks per day
• Ephemeral party cache: Up to 250 MB of temporary cache for listening to Guide-hosted party sessions; this cache does not count against the personal 500 MB cache limit or daily download quota and is cleared when the party session ends

Not included in the free plan:

• Custom Sound Sets or playlist creation
• User audio uploads
• Higher audio quality (available at Premium tier and above)
• Expanded cache and download limits (available at Premium tier and above)

Features described in this section are being rolled out progressively. Some features may not be available in all versions of the app. Subscriptions do not unlock additional audio content. The Session Audio library is the same across all tiers. Paid subscriptions provide higher audio quality, expanded caching, creation tools, and additional features.

2.1 Premium Tier

Features Included (everything in Free, plus):

• Full Session Audio library (same library as free tier)
• Full layered Sound Set playback (solo only) -- same as free
• Higher audio quality (320 kbps) (upgraded from 128 kbps)
• Expanded audio cache (2 GB) with 20 new downloads per day (upgraded from 500 MB / 5 per day)
• Limited user audio uploads (3 tracks / 50 MB)
• Extended character and customization benefits
• Premium profile customization options
• No party audio sync or party-wide sharing
• No custom Sound Sets or playlists

2.2 Guide Tier

Features Included (everything in Premium, plus):

• Guide-controlled party audio sync and DJ controls (synchronize music across party members in-session)
• Custom Sound Sets creation (unlimited)
• Playlist creation (unlimited)
• SFX soundboard (6-channel)
• Advanced mixing controls (crossfade, ducking, automation)
• Expanded user audio uploads (20 tracks / 500 MB) (upgraded from 3 tracks / 50 MB)
• Expanded audio cache (5 GB) with unlimited downloads (upgraded from 2 GB / 20 per day)
• Advanced guide tools and session management
• Premium profile badges and customization
• Party-wide subscription sharing (see Section 8)

> Guide-only sharing: Party audio sync, DJ-style controls, and shared session music are exclusive to the Guide tier. Premium subscribers enjoy a rich solo experience but cannot broadcast shared audio to other players outside of a Guide session. Free-tier users can listen to party audio when a Guide subscriber is hosting, but cannot control or share audio themselves.

2.3 Patreon Founding Access

If launched, paid Premium and Guide access during our founding period will be provided through the Age of Aeternus Patreon founding program rather than through direct purchase.

How access is granted:

• Payment is collected by Patreon under Patreon's own terms and privacy policy. We do not process or store your Patreon payment card details.
• An eligible paid Patreon tier grants the matching Age of Aeternus access: the Nerd tier grants Premium, and the Big Nerd tier and above grant Guide. Some tiers also include access to other NerdHonest products, as described on the Patreon tier page.
• Before your first payment settles, this access is provisional and reversible. Once a payment settles, access continues through the paid-through date Patreon reports.
• Free trials and gifted Patreon memberships do not grant Age of Aeternus access. Eligibility begins with your own first successfully settled payment.

How access ends:

• If you cancel or downgrade, access continues through your current Patreon paid-through date and then ends.
• If a payment fails, is declined, refunded, or reversed, or the membership otherwise becomes ineligible, the matching access is removed.
• If a payment is refunded or reversed, loyalty points awarded for that period are also reversed. If you have already spent those points, your spendable balance stops at zero and future point earnings offset the difference before becoming spendable again.
• Founding recognition you have already earned — such as founding admission, badges, titles, and frames — is not removed when access ends, except where the payment that earned it is refunded or reversed, or where removal is required to address fraud or abuse.

When direct subscriptions launch: access provided through Patreon may end when equivalent direct subscription plans become available. We will give notice before making that change.

Cancellation and refunds for Patreon memberships are handled by Patreon. See Section 4.1.

3. Billing and Renewal

3.1 Billing Cycle

• Monthly subscriptions are billed every 30 days from your initial subscription date
• Annual subscriptions are billed every 365 days from your initial subscription date
• Billing occurs through your platform's payment system (App Store, Google Play, or web payment provider)

3.2 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel at least 24 hours before the renewal date.

3.3 Payment Methods

• Patreon founding access: Payment is collected by Patreon under Patreon's terms
• iOS: Payment is charged to your Apple ID account
• Android: Payment is charged to your Google Play account
• Web: Payment is processed through our payment providers (RevenueCat and Stripe)

3.4 Price Changes

We may change subscription prices from time to time. If we do:

How we notify you:

• Email notification to your registered email address
• In-app notification
• For significant increases, we may require acknowledgment before renewal

Your options when prices change:

• Price changes take effect at your next renewal date
• You may cancel before the price change takes effect if you do not agree
• Continuing your subscription after the price change constitutes acceptance
• For annual subscribers: If you do not wish to pay the increased price, you may cancel and receive a prorated refund for the unused portion of your current subscription period (see Section 5.3)

3.5 Taxes

Prices displayed may not include applicable taxes. Sales tax, VAT, or other taxes may be added based on your location and will be shown before you complete your purchase.

3.6 Renewal Reminders

If you enable renewal reminders in the app, we may send you a reminder before your subscription renews. These reminders are intended to be transactional/service messages (not behaviorally targeted outreach).

Timing: Reminder timing is based on your reminder settings (currently available windows may include 3, 7, or 14 days before renewal). We do not guarantee exact delivery times.

Delivery Method: Reminders may be sent via email to the address associated with your account and/or via in-app notification. It is your responsibility to maintain a current, valid email address.

California Residents: If applicable law requires a renewal reminder for your subscription, we will provide one in the legally required window, which may be in addition to (or instead of) the optional reminders described above.

4. Cancellation

4.0 Easy Cancellation

Canceling your subscription is as easy as signing up.

We believe you should never feel trapped in a subscription. You can cancel at any time through multiple convenient methods—no phone calls required, no retention attempts, no hoops to jump through. Your cancellation will be processed immediately.

4.1 How to Cancel

You may cancel at any time. Where you cancel depends on how you pay, because each provider holds its own billing relationship with you. Age of Aeternus cannot cancel a purchase or membership on your behalf, so each path below takes you to the provider that can.

Patreon founding access:

1. Sign in at patreon.com
2. Open your membership settings
3. Find your Age of Aeternus membership and cancel it

Your Age of Aeternus access continues through your current Patreon paid-through date.

iOS (App Store):

1. Open the Settings app on your device
2. Tap your name, then tap "Subscriptions"
3. Select "Age of Aeternus"
4. Tap "Cancel Subscription"

Android (Google Play):

1. Open the Google Play Store app
2. Tap your profile icon, then tap "Payments & subscriptions"
3. Select "Subscriptions"
4. Select "Age of Aeternus"
5. Tap "Cancel subscription"

Direct subscriptions (when available):

When direct subscription purchases launch, you will be able to cancel from the subscription management page linked in your purchase confirmation and renewal emails.

To see your current plan, open Age of Aeternus and go to Settings > Account & Profile Settings > Subscription & Billing.

4.2 Effect of Cancellation

When you cancel your subscription:

• You retain access to all subscription features until the end of your current billing period
• Your subscription will not renew after the current period ends
• After your subscription expires, you will revert to the free tier
• Your character data and account remain intact
• You may resubscribe at any time

4.3 Standard Cancellation (No Partial Refunds)

Standard cancellation does not entitle you to a prorated refund for any unused portion of your subscription period. You will continue to have access to subscription features until your current billing period ends.

Exceptions where prorated refunds may apply:

• You cancel due to a price increase you do not accept (see Section 3.4)
• Extended service outages affecting core subscription features (more than 72 consecutive hours)
• We terminate your subscription without cause
• Required by applicable law in your jurisdiction

5. Refunds

Refund policies vary by platform:

5.1 iOS (App Store)

To request a refund on iOS:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Select "Request a refund"
4. Choose the reason for your refund request
5. Select the subscription and submit

Apple makes the final decision on all App Store refund requests.

5.2 Android (Google Play)

To request a refund on Android:

1. Visit play.google.com/store/account/subscriptions
2. Find Age of Aeternus and select it
3. Tap "Contact support" or "Request a refund"

5.3 Web Subscriptions

Prorated refunds after 30 days are available when:

• You cancel due to a price increase you do not accept
• Extended service outages affect core subscription features
• We terminate your subscription without cause
• Required by applicable law

To request a web refund:

1. Email support@nerdhonest.com with subject "Refund Request"
2. Include your account email and reason for refund
3. We will process your request within 5-7 business days
4. Approved refunds are returned to your original payment method

5.4 Refund Limitations

Refunds may be denied if:

• Your account has been terminated for Terms of Service violations
• You have previously received multiple refunds
• Fraudulent activity is suspected
• The request is made outside the applicable refund window

6. Free Trials

6.1 Trial Availability

We may offer free trial periods for subscription plans at our discretion. Trial availability varies by:

• Platform (iOS, Android, Web)
• Geographic region
• Promotional periods
• New vs. returning subscribers

6.2 Trial Terms

When a free trial is available:

• Trial length will be clearly disclosed before you subscribe (typically 7 or 14 days)
• You must provide a valid payment method to start a trial
• You will not be charged during the trial period
• Full subscription features are available during the trial

6.3 Trial Conversion

• Your subscription will automatically convert to a paid subscription at the end of the trial
• You will be charged the full subscription price unless you cancel before the trial ends
• To avoid charges, cancel at least 24 hours before the trial expires
• Unused trial time is forfeited upon cancellation

6.4 Trial Limitations

• Free trials are limited to one per user per subscription tier
• Creating multiple accounts to obtain additional trials is prohibited
• We reserve the right to revoke trials obtained through fraudulent means

7. Subscription Features and Access

7.1 Feature Availability

• Subscription features are available immediately upon successful payment
• Some features may require app updates to access
• Feature availability may vary by platform
• We may add new features to subscription tiers at any time

7.2 Service Availability

We strive to maintain 99.9% uptime for subscription features. However:

• Scheduled maintenance may temporarily affect availability
• We will provide advance notice for planned maintenance when possible
• Subscription time is not extended for brief outages

7.3 Feature Changes

We reserve the right to modify subscription features:

• New features may be added at no extra cost
• Features may be moved between tiers with 30 days notice
• We will not remove core features without offering an alternative or refund

8. Subscription Sharing

8.1 Guide Tier Party Sharing

Guide tier subscribers can control and synchronize party-session music playback for party members:

> Sharing scope reminder: Guide is the only tier that provides party-wide audio control, synchronization, or session sharing. Premium subscribers enjoy a rich solo experience but cannot broadcast shared audio to other players outside of a Guide session. Party members on any tier (including free) can listen to party audio when a Guide subscriber is hosting -- no subscription is required to be a listener.

8.2 How Party Sharing Works

• When a Guide subscriber creates or joins a party, synchronized party music becomes available to all party members
• Party members on any tier (including free) can listen to the Guide-controlled audio during the session
• Party members receive synchronized audio access only while actively in the party session
• If the Guide subscriber leaves the party, synchronized party audio is no longer available to remaining members
• Guide-exclusive features (DJ controls, mixing, custom Sound Sets) are not transferred to party members

8.3 Sharing Limitations

• One subscription benefits one active party at a time
• Subscription sharing does not extend to the subscriber's friends list
• Individual features (profile badges, extended character slots) remain exclusive to the subscriber
• Abuse of sharing features may result in subscription termination

8.4 Family Sharing

• iOS Family Sharing and Google Play Family Library are not supported for Age of Aeternus subscriptions
• Each user requiring individual premium features needs their own subscription

9. Changes to Subscription Terms

9.1 Notification of Changes

We may update these Subscription Terms from time to time. We will notify you of material changes by:

• Posting updated terms with a new "Last Updated" date
• Sending an email to your registered address
• Displaying an in-app notification
• For significant changes, requiring acknowledgment before renewal

9.2 Effect of Changes

• Changes take effect on the date specified in the notice
• Continued use of subscription services after changes constitutes acceptance
• If you do not agree to changes, you may cancel before they take effect
• Changes will not affect the current billing period retroactively

10. Account and Subscription Issues

10.1 Payment Failures

If your payment fails:

• We will attempt to process the payment again within 24-48 hours
• You will receive an email notification about the failed payment
• Your subscription remains active during a grace period (typically 3-7 days)
• If payment cannot be processed after the grace period, your subscription will be suspended

10.2 Restoring Purchases

If you need to restore your subscription:

iOS:

1. Open Age of Aeternus
2. Go to Settings > Account & Profile Settings > Subscription & Billing
3. Tap "Restore Purchases"

Android:

1. Ensure you are signed in with the Google account used for purchase
2. Open Age of Aeternus
3. Go to Settings > Account & Profile Settings > Subscription & Billing
4. Tap "Restore Purchases"

Web:

• Web subscriptions are automatically linked to your account and should restore upon login

10.3 Subscription Not Working

If your subscription features are not working:

1. Verify your subscription is active in your device settings
2. Try restoring purchases (see above)
3. Log out and log back into Age of Aeternus
4. If issues persist, contact support@nerdhonest.com

11. Contact Information

For questions about subscriptions, billing, or these Subscription Terms:

Age of Aeternus

Subscription Support: Email: support@nerdhonest.com

Billing Inquiries: Email: billing@nerdhonest.com

Response Time: We aim to respond to all subscription-related inquiries within 24-48 hours.

12. Legal Notices

12.1 Relationship to Terms of Service

These Subscription Terms are part of and subject to our Terms of Service. In the event of a conflict between these Subscription Terms and the Terms of Service, these Subscription Terms shall govern with respect to subscription-related matters.

12.2 Governing Law

These Subscription Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

12.3 Dispute Resolution

Disputes relating to subscriptions are subject to the dispute resolution provisions in our Terms of Service, including the informal resolution requirement and class action waiver (where applicable).

12.4 Severability

If any provision of these Subscription Terms is found unenforceable, the remaining provisions continue in effect.

Effective Date: August 14, 2026

Version: 1.4